Crypto company Cyber is telling CyberWallet and Cyber Passkey Wallet users to move their assets ahead of an Aug. 15 shutdown that will take both interfaces offline. Users who still hold balances after the cutoff would be left with a technical recovery process that Cyber says it will not support.
Cyber’s official shutdown notice says tokens will remain on-chain after the interfaces close, so the immediate risk is that the supported route for accessing and moving them will be removed.
The company’s homepage still displayed an Aug. 15 withdrawal warning on Aug. 14. Cyber has not published an exact shutdown time or time zone, so users should not assume that the interfaces will remain available throughout Aug. 15.
CyberWallet users have been instructed to transfer standard supported tokens to the signer wallet associated with their account. The withdrawal route is specific to CyberWallet and should not be confused with the separate destination Cyber gives Passkey Wallet users.
Cyber Passkey Wallet users should transfer all assets to an external wallet, then confirm that their Passkey Wallet balances are cleared. Cyber’s instructions give the two products distinct endpoints: the signer wallet for CyberWallet assets and a separate external wallet for Passkey Wallet assets.
CyberWallet’s SmartGas deposits are an exception, as Cyber says those crypto deposits cannot be withdrawn through the normal flow. Eligible CyberWallet users will instead receive Surf coupons, while Passkey Wallet does not include SmartGas.
The coupon is Cyber’s stated resolution for affected depositors, and the shutdown notice does not describe another recovery route.
For users who miss the deadline, Cyber says accessing assets after the interfaces close would require direct interaction with the underlying smart contracts. The company describes that as a technical process it will not support, and its shutdown notice does not provide a product-specific recovery procedure.
Both public wallet URLs still responded on Aug. 14, with CyberWallet leading to its assets route and the Passkey Wallet address returning an application shell. That reachability did not establish that authenticated login, balance loading, or transfer functions were working for every user.
Cyber’s shutdown notice applies to anyone who still holds a balance in either product: use the product-specific transfer path and act before the unspecified Aug. 15 cutoff to avoid relying on unsupported recovery later.
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